Partners in the continuous pursuit of excellence
We help good people build businesses that work better.
We help stone fabricators build and sustain SyFOS: how you run your business. Our work connects operating flow, financial and cash decisions, leadership responsibilities, and improvement so the team can carry the business forward.
Who is Synchronous Solutions?
A long-term operating partner for leaders who want less chaos, stronger throughput, and a business capable of improving itself.
Synchronous Solutions helps stone countertop fabricators assess, install, develop, and sustain SyFOS, the Synchronous Flow Operating System. Synchronous Flow supplies the principles and improvement framework; SyFOS connects them to how the whole business runs. We combine consulting, implementation, management coaching, and supporting software so your team can deliver reliably, make sound financial decisions, and lead with greater independence.
Leadership
Three leaders, one connected body of work.
Our work spans Synchronous Flow, consulting, product development, business development, and coaching. Rick and Mark lead the active work while Ed continues to serve as our Founder and Ambassador, preserving the principles and legacy on which Synchronous Solutions was built.
Ed Hill
Ed founded Synchronous Solutions and spent decades helping owners and leaders replace operating chaos with a practical system for flow, accountability, and improvement. In retirement, he remains our Founder and Ambassador and an important steward of the ideas behind the work.
Rick Phelps
Rick leads client-facing consulting and product development, helping teams translate Synchronous Flow principles into daily operating decisions, visible measures, and useful tools.
Mark Phelps
Mark leads coaching and business development, connecting operational improvement to financial goals, leadership habits, planning cadence, and the continued growth of the business.
Growing with you
A close-knit team with a wide circle of trusted partners.
Rick and Mark work from complementary roles, Ed remains connected as Founder and Ambassador, and we bring in trusted partners when a client’s situation calls for specialized support. On-site work, virtual collaboration, industry events, and client gatherings keep the work grounded in the realities of the people doing it.
We are not interested in delivering a binder and disappearing. An installation establishes the operating system. Ongoing support, software, the Synchronous Flow Improvement Team, management cadence, and coaching help the client keep strengthening it.
Our core beliefs
You deserve a partner who believes improvement is possible.
These beliefs shape how we listen, understand your situation, and work alongside you and your team.
People are good.
We seek to understand the conditions making success difficult, so your team can move forward without blame.
Every situation is exceedingly simple.
We look for the connections beneath the complexity, helping you see what deserves your attention.
Every conflict can be removed.
We explore the needs behind competing positions, so you and your team can find a way forward together.
Every situation can be substantially improved.
We approach today’s frustrations as a starting point for a better future, giving you a reason to keep working toward it.
Every person can reach a full life.
We want your business to support a fulfilling life for you and your team.
There is always a win-win solution.
We look for choices that serve your customers, your team, and ownership together.
Better together
The work is analytical. The relationship is human.
Useful measures and sound logic matter. So do trust, honest conversation, shared learning, and the willingness to work through what is really happening. We consider it a privilege to partner with clients and their teams in that work.
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