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Category: People

The Continuous Pursuit of Excellence

7 Management Mistakes to Avoid (and how to fix them)

By: Maria Leali, Principal, Synchronous Solutions I’ve been having a lot of conversations with friends, family members, and clients about management and organizational structure lately, so I decided to write about it. This isn’t a sales pitch. It’s because I see real people getting real results in these programs. I keep hearing from employees at…
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What’s the Difference Between Requisite Organization and Stratified Systems Theory?

By: Ed Montgomery, Principal, Synchronous Solutions Requisite Organization and Stratified Systems Theory (SST) are closely related but not exactly the same—they are deeply connected, with one being a practical application of the other. Here’s the difference: In short: Systems Leadership Theory, as defined by Ian Macdonald in his book Systems Leadership: Creating Positive Organizations, builds upon Stratified Systems Theory…
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Systems Leadership Dictionary

The information below is a compilation of helpful terms to understand as it relates to Systems Leadership. 1. Timespan of Discretion 2. Level of Work (LoW) 3. Role 4. Capability Capability = MPA (Mental Processing Ability) + Skills + Values 5. Accountability 6. Authority 7. Managerial Accountability Hierarchy (MAH) 8. Systems Leadership 9. The Three…
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Understanding the Distinction Between Accountability and Responsibility

By: Mark Phelps, Principal, Synchronous Solutions The concepts of responsibility and accountability often overlap. While they seem similar, they play distinct roles in fostering trust, clarity, and progress. Let’s explore the subtle but important difference between responsibility and accountability, and why distinguishing between the two is crucial for building trust and achieving success. What is…
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Which Roles Should Be Involved with Continuous Improvement?

By Ed Montgomery, Principal, Synchronous Solutions Which Roles Should Be Involved with Continuous Improvement at a Company? In short, everyone! Ensuring continuous improvement in a business is a shared responsibility, but certain roles are explicitly tasked with leading and facilitating this process. The executive leadership team, including the CEO, COO, and owners, plays a critical…
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Business is a Tool to Help Life Go Right

By: Mark Phelps, Principal, Synchronous Solutions Business is a tool, a tool to help life go right. If business is stable, then it can be the one stable place when your life is rocky, right? We take advantage of the fact that people with stable lives can handle a rocky business. But really, we are…
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Frustration and Struggle is a Sign of Learning – Perturbation

By: Mark Phelps, Principal, Synchronous Solutions Some of you are familiar with the term perturbation. One of the ingredients of growth is pressure. If we’re going to grow, we tend to get under pressure. So, all this new knowledge and all these new things that you need to do is a pressure. And that pressure…
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People

Do right by your people and they will take to success. Here are a few articles we’ve written that speak to the human factor. We are in the people business and that is what makes it both fun and rewarding. Complacency Slippery Rock Gazette, Aug ’21 The Hawthorne Effect Slippery Rock Gazette, Sep ’20 The…
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