Evidence from the people who did the work
What changed when clients began operating differently?
Stone fabrication owners and leaders describe what happened in their operations, financial performance, management teams, and lives after working with Synchronous Solutions.
Evidence, not promises
Clients describe less chaos, stronger profit, more useful capacity, better management, and businesses that are easier to lead.
The results are not identical because the companies, starting conditions, scopes, and years are different. The common thread is a shift from reacting to separate symptoms toward managing the business as one connected system.
In their own words
Seven leaders describe the work and its impact.
Hear owners and leaders explain what was happening, what changed, and why the result mattered to them.
Profitability, fewer mistakes, and more time with family.
Jason Cancro describes slightly higher sales during an industry decline, substantially stronger profitability, improved team communication, fewer mistakes, lower stress, and more time with his daughters.
Less chaos creates room for better work.
Fred Christen explains how getting on schedule made jobs more enjoyable and created time for new ideas, new processes, and continued improvement.
Read the full Hallmark Stone case study →Fix the business part first.
Dave Worrell explains how strengthening the way the business operates improved the company as a whole. His advice to other owners is direct: fix the business system first, and the rest can follow.
Unexpected value from a stronger sales team.
Brandon Frank discusses his experience with Synchronous Solutions and the benefits his team found in the Sales Masterclass.
Management growth that supports the operating system.
Pete Valeri describes stronger communication, greater self-awareness, and a more open management culture that helped the team sustain Synchronous Flow.
A plan that connects leadership intent to the team.
Jake Bogert shares how a strategic planning retreat helped cascade priorities, measures, and individual contribution through the company.
Lead time reduced from 13 weeks to a week and a half.
Christian Johansen explains how the improvement enabled Upstate Granite to win time-sensitive business from a competitor.
Client perspectives
Results show up in the shop, the numbers, and the lives of the people leading the business.
Different clients value different outcomes. Some emphasize operational control, others financial performance, and others the freedom to lead without carrying every decision themselves.
Operational control
From chaos and local effort to visible, teachable flow.
“We love our Synchronous Flow process! We have been using it over two years now and it has led us to amazing improvements for our company. We look forward to continuing that journey in our future.”
Jerry Lee, OwnerCanaan Stone Works · Shawnee, Kansas
“At The Countertop Factory Midwest, we have always prided ourselves on being progressive, providing world class customer service and offering a nurturing environment for our employees. With 20% growth each year, those challenges continued to become tougher and we needed to redefine ourselves to with two key goals in mind: 1) make more money and 2) reduce chaos out of our system for our employees and our Customers. With Ed Hill’s tremendous industry experience, he was able to start making an impact from his first week at our facility. We have always been transparent with our staff but Synchronous Flow truly allows every employee to see our daily productivity and how that compares to our Company’s goals. As Ed will tell you, Square Footage has a tendency to ‘lie to you’ but Synchronous Flow gives you an exacting understanding of your profitability.”
Geoffrey Gran, OwnerThe Countertop Factory Midwest · Addison, Illinois
“Synchronous Flow has redeveloped the way we do business and took us to a whole new level. Ed’s ability to engage our employees and have them take responsibility for their efforts has made a world of difference in effectively taking better care of our customers. Essentially, he has helped enhance the company’s culture of being helpful and caring toward one another. All around a win/win.”
Brian BurnsCutting Edge Countertops · Perrysburg, Ohio
“Ed’s industry knowledge and expertise enabled us to plan and forecast more accurately to upcoming demand and relate our success financially on a daily basis rather tracking square footage only and hoping at the end of the month that we were successful. The synchronous flow methodology has been a valuable asset to our company and has helped us engage managers in the business to focus on the goal- making money.”
Brad PierceFront Range Stone · Denver, Colorado
“Every day I appreciate the Synchronous Flow System and what you have done for Kitchen Magic. I don’t want to think where we would be without it.”
Brett Bacho, PresidentKitchen Magic · Nazareth, Pennsylvania
Financial performance
A stronger operating system creates several forms of economic value.
“At Paxton Countertops, we like to invest in our education. We believe that is the reason we have success. Of all the investments we have made into our business, Synchronous flow is the single most beneficial return on our investment that we have ever made. If you are even thinking about hiring Ed Hill for Synchronous Flow, stop wasting your time and just do it! You will be pleased. Do not wait for the right time when you think you will be less busy. That will never happen. You will miss out on order and the control over the daily chaos. The only regret we have is not doing this years ago. Thank you, Ed, You are a true friend and mentor.”
Dave Paxton, OwnerPaxton Countertops · Lansing, Michigan
“We have been working with Ed at Synchronous Solutions for several years and our company has never been better. Ed helped us realized the profits we knew we could always make, but we did not have the right tools and processes in place. Numbers are what really matter, and Ed has helped us increase our net profit by triple. I would recommended his service and mentoring to anyone who is serious about streamlining their processes. We couldn’t have done it without Ed.”
Alex Bazdar, CEOClassic Rock Fabrication · Harrisburg, Pennsylvania
“At some point along its growth, every business needs a system to understand and manage the relationship between production and profitability, Ed Hill and his company taught us the method to do so.”
Jon Lancto, Former Owner, Surface ProductsCurrent President · Marble Institute of America · Charlotte, North Carolina
“The Synchronous Flow System that Ed helped us implement has changed our culture from chaotic to organized. Our sales and profits have grown and the quality of work atmosphere has improved greatly. Implementation costs were recovered BEFORE the project was completed. The decision to implement this system is a no brainer!”
Bruce Battle, OwnerMajestic Kitchen & Bath Creations · Raleigh, North Carolina
“I began working with Ed Hill six years before I sold my manufacturing company in 2012. In short order, Ed had guided us to a world-class, best-practice, award-winning operational system that literally delivered millions of dollars of wealth into my pocket the day I sold my business. Why? Because his Synchronous Flow system improved our financials, employee morale, quality metrics, and customer satisfaction. Why because of Ed we did not have to relocate to a bigger building saving us millions. I’m such a believer in Ed, what he does, and how leaders benefit that I literally tell them they’d be a damn fool not to at least have an initial call with him.”
Bill Watkins, Former OwnerThe Marina Group · Atlanta, Georgia
“Synchronous Solutions was instrumental in putting my company on a solid and profitable foundation with the implementation of Synchronous Flow. We never would have realized our earning potential if it wasn’t for Synchronous Solution’s involvement.”
Sam Marchese, PresidentConsolidated Kitchens and Fireplaces · Omaha, Nebraska
Owner and leadership freedom
The business becomes easier to lead when the system no longer lives in one person’s head.
“Working with Synchronous Solutions has been a game changer for us! We heard about the concept of synchronous flow and Synchronous Solutions a couple of years before reaching out to the company. We wish we had reached out and started working with them when we originally discovered the concept and company. While our profits certainly have increased, for us, the biggest change has been the quality of life and the removal of chaos. We have eliminated the consistent chaos we had and are in such a better position to handle the one-offs that always tend to pop up. No longer does a one-off issue completely throw a wrench into our day or week. Our shop runs smoothly, the stress in the office has been virtually eliminated and the work environment throughout the entire shop is calm, productive and pleasant. In doing my due diligence on Synchronous Solutions, I spoke with a shop owner who had been using Synchronous Solutions services for years. He said ‘working with Synchronous Solutions was the single best decision I have made for my company.’ After working with this team, I agree with that statement 100%.”
Todd Officer, OwnerIntelliStone · Franklin, Tennessee
“We began working with Synchronous Solutions 10 months ago. This system has transformed our custom company into a streamlined, organized, proactive, and more profitable company. This system holds everyone within the company accountable for their duties and responsibilities, without managers and owners micromanaging employees day to day. The chaos has been incredibly reduced, and morale is much better overall. This has allowed CCKB to grow exponentially and gives great insight into our future with this system in place. It is well worth the sacrifice and benefits the company overall in the immediate future and long term. I highly recommend Synchronous Solutions if you are looking to operate a successful company.”
Gresham Riggs, OwnerCarolina Custom Kitchen and Bath · Raleigh, North Carolina
“My work/life balance was non-existent. I was exhausted and looking for a solution to help remove some of the daily chaos so I could spend more time working on my business instead of in it. I was stuck in the weeds and not enjoying my stressful work life. With the help of the Synchronous Solutions team and their ActionCOACH program, I was able to accomplish my goal. I always thought my business was not large enough to consider such an investment, but I was wrong. After talking to the Synchronous Solutions team, I made the commitment to invest in Synchronous Flow and business coaching. I didn’t know where I was going to find the time, but I made the time, enjoyed the time, and was able to create more time. The journey and work created a new business mindset that I will forever cherish.”
Mike Drumright, OwnerArtistic Marble · Wichita, Kansas
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