For stone countertop fabricators
Business consulting and coaching for stone fabricators.
Build a business with dependable delivery, healthier profit, and a team that can carry the work forward. We help owners and managers connect production, financial decisions, and leadership through Synchronous Flow.
For stone countertop fabricators ready to replace heroic expediting with visible control.
The short answer
A fabrication company is one flow system, not a collection of busy departments.
Synchronous Solutions provides business consulting, management coaching, and operating-system implementation for stone countertop fabrication companies. We work with owners and leadership teams on the conditions behind changing schedules, weak profit, and too many decisions returning to the owner.
When work is sold, prepared, released, fabricated, installed, and invoiced as one synchronized system, the business gains something local efficiency cannot provide: a reliable way to turn capacity into throughput, throughput into profit, and promises into cash.
If this is your world, you are in the right place
The business is busy. The flow is still fragile.
These conditions often appear separately. In practice, they are usually connected by the way work is released, prioritized, measured, and managed.
The schedule changes every afternoon
Tomorrow keeps getting rebuilt because readiness, capacity, and promised dates are not governed by one visible logic.
Everyone has a different priority
Sales, project management, production, and install can each be rational locally while the whole system remains unstable.
Work piles up in the wrong places
Excess work in process hides the real constraint, stretches lead time, and makes urgency harder to distinguish from noise.
Revenue grows faster than profit
More jobs and more activity do not guarantee more throughput when the work mix consumes limited capacity differently.
On-time installs require heroics
Threats become visible too late, leaving overtime, resequencing, and expediting as the only remaining choices.
The owner is still the control tower
Without shared measures and decision rules, exceptions keep returning to the person who carries the system in their head.
How we help
Consulting that identifies the constraint. Coaching that helps your team act.
Start with the business condition you want to change. Together, we determine the depth of assessment, implementation, and continuing support that fits your operation.
Business and operations consulting
An Enterprise Assessment or Throughput Analysis connects the shop, the economics, and the management system to identify what governs performance.
Assessment, fit, and investmentOwner and management coaching
Help leaders apply shared decision rules, delegate clearly, and sustain planning and improvement routines as the business grows.
Build owner independenceSynchronous Flow implementation
Install the measures, release rules, daily T$ scheduling, buffers, and management responsibilities your team needs to protect delivery and profit.
See the full operating systemContinuing support
Keep improving through SyFOS, management coaching, training, and the Synchronous Flow Improvement Team. StoneSync Pro offers a broader partner program where appropriate.
Understand StoneSync ProThe fabricator operating engine
Schedule what the business must produce, then protect the flow that delivers it.
The daily schedule should connect the business goal to the work orders moving through the shop.
Why ordinary scheduling breaks down
A list of jobs is not yet a throughput schedule.
A useful schedule must do more than fill machine time. It must deliver the mix of work orders needed to reach the daily T$ target, respect the capacity that governs output, and give every function a shared view of what is ready and what is at risk.
Synchronous Flow adds the operating disciplines that make this possible: readiness gates, controlled release, capacity-based scheduling, expected processing zones, and early status signals for each job.
A practical path forward
Understand it. Install it. Run it. Keep improving it.
The installation is the beginning of a new management capability, not the end of the relationship.
Understand
Assessment and Throughput Analysis
See the operation, test the economics, identify the conditions governing performance, and determine whether meaningful opportunity exists.
Install
Synchronous Flow Installation
Build the measures, rules, planning disciplines, buffer structure, roles, and improvement process the team will use to manage flow.
Operate and improve
SyFOS and the SFIT
Schedule T$, manage job position and risk, respond to exceptions, and convert threats, holes, and callbacks into better standards.
Build and grow
Ongoing Support and Training
Sustain annual, quarterly, and weekly planning cadences while the management team strengthens the enterprise around the new operating system.
What changes
Control replaces surprise without slowing the business down.
Before
Busy, reactive, and dependent
- Priorities change as the loudest exception changes
- Jobs are released before information, material, or sites are ready
- Problems surface near the promised install date
- Departments protect utilization instead of total flow
- Owners resolve the exceptions the system cannot
With Synchronous Flow
Visible, proactive, and teachable
- Daily work is connected to the required T$ target
- Release is protected by readiness and capacity rules
- Threats and holes are visible while options still exist
- Improvement focuses on what governs total performance
- Leaders share the measures and rules needed to decide
The long-haul relationship
Flow is installed once and managed forever.
Demand changes. Constraints move. People grow. The system must keep learning, and the management team must keep building the business around it.
Schedule and protect T$
Use SyFOS and the flow-management disciplines to see job position, risk, priorities, and the daily economic target.
Let the SFIT learn from reality
Use threats, holes, callbacks, and constraints to guide cause analysis, countermeasures, and stronger operating standards.
Keep the plan alive
Use ongoing advisory support, training, and recurring planning iterations to sustain annual, quarterly, and weekly management follow-through.
The people behind the work
Work with Rick and Mark Phelps.
Rick leads client-facing consulting and product development. Mark leads coaching and business development. Together, they help management teams connect operating decisions, financial goals, and leadership follow-through.
Ed Hill, our Founder and Ambassador, established the principles behind Synchronous Flow and remains connected to the work.
Meet the teamChoosing your next step
What should you know before hiring a stone fabrication consultant or coach?
Where does the work begin?
Begin with a conversation about the recurring problem or goal. We can then determine whether an Enterprise Assessment, Throughput Analysis, direct installation, coaching, or a partner program is appropriate. Learn what Synchronous Solutions does.
How much does an engagement cost?
Scope depends on the business condition and the depth of work needed. Our installation page publishes assessment and installation investments, what is included, and the qualifications that help determine fit. Review scope and pricing.
How does Synchronous Solutions work with other specialists?
We coordinate with industry partners when a company needs additional expertise or a broader delivery path. See how we work with partners and how Synchronous Solutions and Kaplan Consulting fit together.